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Refund closed account

Account-refund
Level 1: Joiner
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on ‎25-11-2023 20:11

on ‎25-11-2023 20:11

I keep getting a text message saying to goto my bill however the account is shut and no way of viewing, this has gone on for a few month and the 02 website said it would automatically refund it to the paying bank account used for billing yet this hasn’t happened 

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MI5
Level 94: Supreme
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on ‎25-11-2023 20:17

on ‎25-11-2023 20:17

@Account-refund 

Call O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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