Re: Refund charges

Dannyg · ‎06-08-2019

I've had some iTunes charges refunded back to my o2 account so my 'extra charges' now stands at minus £243. Is it possible to get this refunded back to my bank account from which it was originally paid ?

MI5 · ‎06-08-2019

@Dannyg

Call customer services on 202 to request it.

It will generally take around 21 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎06-08-2019

It is but you need to call customer service to request this. It can take up to 14 days.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎07-08-2019

Hey @Dannyg, hopefully the info above will help you get the refund back on your bank account, but if you have any other questions do let us know

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Refund charges

i want VAT bills

Upgrade

My mum got scammed and o2 are doing nothing about ...

Change Direct Debit details (new bank)

O2 refresh upgrade with ongoing device plan