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Level 1: Joiner
Posts: 3
Registered: ‎24-06-2019

Refund charges

I've had some iTunes charges refunded back to my o2 account so my 'extra charges' now stands at minus £243. Is it possible to get this refunded back to my bank account from which it was originally paid ?
Posts: 115,470
Topics: 571
Solutions: 15,803
Registered: ‎04-04-2012

Re: Refund charges


Call customer services on 202 to request it.

It will generally take around 21 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,898
Topics: 580
Solutions: 4,221
Registered: ‎04-01-2009

Re: Refund charges

It is but you need to call customer service to request this. It can take up to 14 days.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Refund charges

Hey @Dannyg, hopefully the info above will help you get the refund back on your bank account, but if you have any other questions do let us know Smiley Happy

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