Refund My Bundle!

[Anonymous]

I currently topped up £15 in my phone, and £10 was deducted from it, to go towards a bundle. I needed the money in my phone for other purposes. Is there any way to refund my £10?

[jonsie · Accepted solution]

This isn't customer service so you need to call them I'm afraid. Explain to them and they may change your tariff and refund the credit. Presumably this is for an unlock?

 http://www.o2.co.uk/contactus

[MI5]

Another of our suggestions ignored by o2.......
https://community.o2.co.uk/t5/Community-Ideas/PAYG-Top-up-options/idi-p/991306

[Cleoriff]

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@MI5 wrote:
Another of our suggestions ignored by o2.......
https://community.o2.co.uk/t5/Community-Ideas/PAYG-Top-up-options/idi-p/991306

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Indeed. and when the Ideas section commenced, apparently those which received 5 or more kudos would be reviewed and implemented wherever possible. Now that idea got 11 kudos and 'O2' classed it as 'Not Applicable' or some such nonsense?

[Beenherebefore]

"CONsultation" not "Ideas"

[Anonymous]

What's the point in these ideas if they won't be used

[jonsie]

Hence my reluctance to make further suggestions.... 

[Beenherebefore]

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@Anonymous wrote:
What's the point in these ideas if they won't be used

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As I said.....it's not Ideas, it's a consultation.....i.e. "what would you like (if they agree with what we have already thought of) implemented"

[Anonymous]

More like tell us what you want but it's not likely to happen 

[Cleoriff]

Then they should change the title of the section from this

And THIS....

(Which are both on the O2 Landing / Home Page...