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Posts: 106,226
Topics: 555
Solutions: 14,021
Registered: ‎04-04-2012

Re: Refresh and upgrading.

Yes, you will be credit checked if moving from a standard contract to refresh, this is because of the additional cca required for the refresh part of the contract.
If you are happy to just upgrade every 2 years, there's no benefit to you moving to refresh.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎20-10-2014

Re: Refresh and upgrading.

Yes sorry, I used the wrong terminology. They are calling it an upgrade but I would be switching from a standard plan to a refresh plan. I appreciate the responses but some have said that I can upgrade on Refresh as with my standard plan and some have said that i can only upgrade with certain phones/tariffs so I'm still not sure on what's correct. 🙃
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Anonymous
Posts: 0

Re: Refresh and upgrading.

They usually call it Speed To Refresh when they are trying to get you to upgrade or on a new contract 

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Posts: 106,226
Topics: 555
Solutions: 14,021
Registered: ‎04-04-2012

Re: Refresh and upgrading.


@AnnieRiver wrote:
Yes sorry, I used the wrong terminology. They are calling it an upgrade but I would be switching from a standard plan to a refresh plan. I appreciate the responses but some have said that I can upgrade on Refresh as with my standard plan and some have said that i can only upgrade with certain phones/tariffs so I'm still not sure on what's correct. 🙃

You can have any of the phones in the shop on refresh.

But, don't confuse refresh with the 12 month upgrade on us, as that is something different that only applies to certain phones.

Basically you have refresh, which is any phone o2 sell directly on which you can upgrade at any time by paying off what you owe on the device plan, or

Upgrade on us, which means you can hand your phone back after 12 months and upgrade without paying off the device plan yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,692
Topics: 574
Solutions: 3,898
Registered: ‎04-01-2009

Re: Refresh and upgrading.

Bear in mind too, if you take a standard 24 month contract you pay the same tariff until you terminate the contract,With Refresh your payments reduce once the device is paid off.