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Refresh Tarriff - Downgrade???

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Anonymous
Not applicable

‎23-03-2017 12:56 - edited ‎23-03-2017 13:00

‎23-03-2017 12:56 - edited ‎23-03-2017 13:00

My partner is now out of work. His phone is on o2 refresh he still has the phone plan to pay - which he is but the tarriff is high and never used fully! Can he downgrade to a more affordable and suitable tarriff??

 

I thought this was a possibilty as i upgraded my phone early and downgraded my tarriff at that point so technically that was before my 24m was up.

 

Or does he cancel and start again?

 

O2 advisors on the phone = NOT very helpful!!!

 

 

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MI5
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on ‎23-03-2017 13:04

on ‎23-03-2017 13:04

The device plan leads the refresh tariff, so his options are to upgrade early or pay off the device plan and change to a cheaper sim only tariff, but either way you must pay what ever is remaining on the device cost.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎23-03-2017 13:04

on ‎23-03-2017 13:04

The device plan leads the refresh tariff, so his options are to upgrade early or pay off the device plan and change to a cheaper sim only tariff, but either way you must pay what ever is remaining on the device cost.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎01-06-2017 09:37

on ‎01-06-2017 09:37

Thanks for the help slight_smile 

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MI5
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on ‎01-06-2017 09:42

on ‎01-06-2017 09:42

No worries slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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