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Refresh - Once phone is paid off

ajo
Level 1: Joiner
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Sorry if this has been covered but im still not that clear.

 

Once the phone part has been paid off, do I still have to pay the same line rental for 24 months or am I free to cancel/downgrade?

 

Just trying to work out what is best for me as I will be able to pay the phone price in full first thing anyway.

 

Thanks

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MI5
Level 94: Supreme
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You can keep the airtime going or cancel it. You cannot downgrade it without taking out another (lower) contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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You can keep the airtime going or cancel it. You cannot downgrade it without taking out another (lower) contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Anonymous
Not applicable
On a side note you can also unlock it to all networks so any networks sim works in it.

You could also change to a sim only tariff.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

https://www.o2.co.uk/shop/all-tariffs

Anonymous
Not applicable
Is there no lower limit to when the airtime tarrif is cancelled at all?

If I'm reading right the remaing months on the airtime plan are waived so I could walk away completely. I am only two months into my refresh contract and not overly happy with my phone. I can get around the same as what I owe on my device plan by selling the phone on eBay, so I could put this money towards paying it off and then start a brand new contract with o2, carphone warehouse or whoever.

Anonymous
Not applicable
The beauty of refresh is that once your phone plan is paid off you can just carry on paying the airtime plan or upgrade again, choose another phone and new tariff or move onto a sim only contract or give notice and end it.

Be aware CPW cannot offer the refresh tariff so if you opt to upgrade through them, then you'll be stuck on a 2 year contract.

You can also unlock the phone for free which will increase its street value.

anticpated
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Airtime is different from your device payments. You could sell the handset and setle most of the handset cost if not all. However your contract for airtime will have be paid or settle separately.
Leave your candy-colored cans in the toy chest and try a pair of proper headphones.

viridis
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Not true anticipated, once you've paid the device plan you can walk away from airtime plan with no fees. You don't have to carry on with the airtime.



MI5
Level 94: Supreme
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viridis is correct - Pay off the handset then tell O2 you wish to cancel or just upgrade again on another refresh contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous
Not applicable
But could you go into carphone warehouse once the device is paid off and upgrade as normal which would then start a new contract with them and cancel the air time contract with o2?

jonsie
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