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Refresh Insurance
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on 18-04-2018 13:37
HI im wondering if someone can give some advice - when i went into O2 to discuss the refresh option, they said it included 1 free screen replacement as standard.
Ive smashed my screen and just called customer service - they said as i picked the cinema ticket option and not mobile phone insurance i cant get this.
Two things....1 i cant rmember at any stage ever being asked to chose either of these as an option - i would def of chosen insurance as i never go to the cinema, i thought the tickets were one of the O2 rewards things
and 2. ive searched my T&C's but was the guys in the shop lying about 1 replacement being included on the refresh package?
Any advice owuld be appreciated!
Solved! Go to Solution.
Re: Refresh Insurance
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on 18-04-2018 13:39
The free screen replacement appears as a bolt on in your MyO2 so look in there to see if you had it.
What phone did you get and when?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Refresh Insurance
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on 18-04-2018 13:41
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Refresh Insurance
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on 19-04-2018 10:10
@red1986 wrote:HI im wondering if someone can give some advice - when i went into O2 to discuss the refresh option, they said it included 1 free screen replacement as standard.
Ive smashed my screen and just called customer service - they said as i picked the cinema ticket option and not mobile phone insurance i cant get this.
Two things....1 i cant rmember at any stage ever being asked to chose either of these as an option - i would def of chosen insurance as i never go to the cinema, i thought the tickets were one of the O2 rewards things
and 2. ive searched my T&C's but was the guys in the shop lying about 1 replacement being included on the refresh package?
Any advice owuld be appreciated!
Hi, please be aware that free screen replacement is only available with some tariffs, for example, when had this offer, it was only available on tariffs 25 and 50Gb, changing tariff or selecting anything bellow that will remove or not entitle you to the free screen replacement bolt on
Re: Refresh Insurance
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on 19-04-2018 10:20
Re: Refresh Insurance
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on 19-04-2018 12:21
I'm not sure of the issue here it's showing as a bolt on in My O2 you are entitled. My understanding is that the phone was covered for free screen replacement for one time only.