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Reducing my tariff mean higher prices!?

Anonymous
Not applicable

My contract: £15.99pm - O2 200mins, unlimited text, no data, 24 month Bonus

 

I've been on my contract for 12 months now and I want to reduce my tariff which I was under the belief I was entitled to. I've spoken over chat and the cheapest tariff I can move to is: 

 

£22.00- 100 any-network mins, unlimited textsNo inclusive bolt Ons 

 

Thats 100 less minutes for £6pm more! 

 

Do I need to call up and complain so I can move to a lower tariff like the one for new customers below?:

£11.0050minutesUnlimitedtexts100MBdata1 month early upgrade

 

Thanks in advance

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adamtemp64
Level 66: Unequalled
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please just ring 202 and ask for your options live chat is not that helpfull on this sort of issue or look in my-o2 for your options.

But you may find that you have no option to reduce now as they removed the option to downgrade last march
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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Contracts taken after March 2012 cannot be lowered half way through anymore. That option was withdrawn and would have been part of the T&C's you agreed to unfortunately, so complaining, won't get you anywhere in this instance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:
please just ring 202 and ask for your options live chat is not that helpfull on this sort of issue or look in my-o2 for your options.

But you may find that you have no option to reduce now as they removed the option to downgrade last march
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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