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Anonymous
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Reducing my tariff mean higher prices!?

My contract: £15.99pm - O2 200mins, unlimited text, no data, 24 month Bonus

 

I've been on my contract for 12 months now and I want to reduce my tariff which I was under the belief I was entitled to. I've spoken over chat and the cheapest tariff I can move to is: 

 

£22.00- 100 any-network mins, unlimited textsNo inclusive bolt Ons 

 

Thats 100 less minutes for £6pm more! 

 

Do I need to call up and complain so I can move to a lower tariff like the one for new customers below?:

£11.0050minutesUnlimitedtexts100MBdata1 month early upgrade

 

Thanks in advance

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Posts: 103,979
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Registered: ‎04-04-2012

Re: Reducing my tariff mean higher prices!?

Contracts taken after March 2012 cannot be lowered half way through anymore. That option was withdrawn and would have been part of the T&C's you agreed to unfortunately, so complaining, won't get you anywhere in this instance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎13-08-2008

Re: Reducing my tariff mean higher prices!?

please just ring 202 and ask for your options live chat is not that helpfull on this sort of issue or look in my-o2 for your options.

But you may find that you have no option to reduce now as they removed the option to downgrade last march
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