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Reduced from 12gb to 3gb??

Patti010971
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on ‎23-02-2020 11:57

on ‎23-02-2020 11:57

I have just got a new contract and noticed I’m only getting 3gb instead of 12gb? I’m deaf and does anyone know the 02 email address please?
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Jbeezy1995
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on ‎23-02-2020 13:19

on ‎23-02-2020 13:19

But O2 are telling me it's a data issue and it's not reading the right amount and I'm only getting 10gb and not my full amount allowance They said it will be fixed within 5 to 10 working days.
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Jbeezy1995
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on ‎23-02-2020 14:06

on ‎23-02-2020 14:06

So what is it?
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MI5
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on ‎23-02-2020 16:59

on ‎23-02-2020 16:59

@Jbeezy1995 

Depends if you have your extra data showing as a bolt on or not?

Mine is showing no data at all currently so there are some account issues still......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jbeezy1995
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on ‎23-02-2020 20:42

on ‎23-02-2020 20:42

@MI5 I do yes but it's only showing 9.77GB left when I should have 54.77GB Like it did on Wednesday last week I've been in touch with O2 customer services about this and they're saying it's a data issue and that I'm only getting 10gb at the moment for some reason and they are also saying its not reading the right amount of data as well on my online account and app if it's not sorted out by Friday I will call them again because I need my data back.
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