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SaraBromley
Level 1: Joiner
SaraBromley
Posts: 5
Registered: ‎07-08-2018

Reception problems - BR2 and SE1 etc

on ‎07-08-2018 15:32

Hi all, over the past four weeks my reception is getting worse and I'm struggling to get calls to either connect or not drop out within seconds of being answered. Primarily in the BR2 and SE1 postcode areas where I live and work. I've had several conversations with 02 and they've switched my sim card, reset network etc but no difference at all.

 

Yesterday I discovered that two colleagues on 02 are having the same problem and then later that day my next door neighbour. Seems to be a network problem that 02 aren't admitting to. Any thoughts?

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MI5
Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Reception problems - BR2 and SE1 etc

on ‎07-08-2018 15:41

Hi @SaraBromley you can check the network status here http://status.o2.co.uk/ and report faults through the MyNetwork app https://www.o2.co.uk/apps/my-network
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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SaraBromley
Level 1: Joiner
SaraBromley
Posts: 5
Registered: ‎07-08-2018

Re: Reception problems - BR2 and SE1 etc

on ‎07-08-2018 16:16

Cheers, I've been checking the network status and reported onlinse and instore, nothing's changed so far...

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MI5
Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Reception problems - BR2 and SE1 etc

on ‎07-08-2018 16:20

Persevere with it......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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SaraBromley
Level 1: Joiner
SaraBromley
Posts: 5
Registered: ‎07-08-2018

Re: Reception problems - BR2 and SE1 etc

on ‎15-08-2018 15:23

Sadly, I'm having a nightmare. 02 storehad me in tears last week, referred me to Samsung, took a day off losing a days pay, visited Samsung store, they proved it was an 02 signal issue and now plucking up courage to get in touch with 02.

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jonsie
Posts: 70,411
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Reception problems - BR2 and SE1 etc

on ‎15-08-2018 15:50

Try making a complaint and also use the Resolver link

https://www.o2.co.uk/how-to-complain

https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...

I am not lazy, I am on energy saving mode.

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Marjo
Posts: 5,872
Registered: ‎23-07-2014

Re: Reception problems - BR2 and SE1 etc

on ‎07-09-2018 17:43

Hey @SaraBromley, it's been a while since you last posted about the reception issue. I wanted to check if you got anywhere with it in the end, got any information from Customer Service?

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SaraBromley
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SaraBromley
Posts: 5
Registered: ‎07-08-2018

Re: Reception problems - BR2 and SE1 etc

on ‎11-09-2018 11:28

Social media team were great and got my phone replaced.  Complaints manager upheld my complaint and put some credit on my account.  New phone is working.  Seems it was phone and not 02 reception.

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Cleoriff
Posts: 73,365
Topics: 688
Registered: ‎14-01-2013

Re: Reception problems - BR2 and SE1 etc

on ‎11-09-2018 13:28

@SaraBromley wrote:

Social media team were great and got my phone replaced.  Complaints manager upheld my complaint and put some credit on my account.  New phone is working.  Seems it was phone and not 02 reception.

Excellent news @SaraBromley Pleased it all worked out well for you. thumbsup

*The Game Is On*


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