Recently upgraded, cannot download my bills from prior to that

[catwilliams]

I upgraded recently (from airtime only to device+airtime) and October was my first bill under the new contract. I can not see or print my bills from prior to that, even via the 'previous bills' tab as other threads have explained and as noted in this guide. 

I can see the list of payment in my 'Payment history' section, but have no way of getting the details as to what made up those bills.

I need a breakdown of my additional costs to get reimbursed via work for calls made. Can anyone help me get these bills from the rest of 2021?

[jonsie]

Hi 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

[MI5 · Accepted solution]

@catwilliams 

There is a known issue with billing that O2 are trying to fix.
Please try again later.