Recent charges

[Rayebutcher]

I keep getting charges added on to my bill my a red27, when I have looked online they take random money to peoples Bill's who hasn't even signed upto them. Is there any way I can get the charges cancelled and put a stop to this. Tank you for reading

[Cleoriff]

Hi @Rayebutcher 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[Rayebutcher]

Thank you for this and I already have a bar in place set £0 so this shouldn't be happing and thank you again

[Payforit_Sucks]

@Rayebutcher It is essential that you ask for a "charge to mobile"  bar on your account to prevent fraudulent charges like these. A charge cap won't work. 

Make sure you insist on a FULL refund of the charges, and a detailed explanation (with exact dates and times) of how the subscription was started. 

You should lodge a complaint with the Phone-paid Services Authority about the service.

You could also add to the overwhelmingly negative reviews of this bunch of fraudsters on Trustpilot.

It is "unfortunate" that O2 continue to do business with companies like this, to the detriment of their customers.