Recall Note 7

[Lidenbrock]

Can anyone tell me what's happening re the Note 7 Recall by Samsung? I received my Samsung Note 7 on a pre-order. There doesn't seem to be anything on the O2 website giving information about the recall.

[jonsie]

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@MI5 wrote:
Maybe @Toby can confirm if this is the official O2 stance on the subject?

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Not a chance this is official 

[MI5]

If it's not, the person who said this needs some serious retraining and I'd suggest they were taken off the job until it was completed.

[Toby]

Hi @Anonymous,

Welcome to the community! I'll send you a PM about your chat with us this morning.

[Anonymous]

Toby I have pm you I've spoken to two people now from o2 saying these phones are safe sorry not believing a word of it please advise

[MI5]

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@Anonymous wrote:
Toby I have pm you I've spoken to two people now from o2 saying these phones are safe sorry not believing a word of it please advise

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From Samsung: 

• Following the recent announcement from Samsung, should you have any questions or concerns please contact Samsung Customer Services Team directly on 0330 7261000

[viridis]

https://www.google.co.uk/amp/s/www.thesun.co.uk/news/1733967/samsung-urges-customers-to-switch-off-g...

Another one has exploded, Samsung now advising to turn them off.
I would hope O2 staff are passing on the correct info, if one of these explode in someone's pocket after being told "it's fine" it'll cost a lot more than O2 realise.
Not only compensation but also a huge fine for advising customers to not follow a recall.

[Glassbeard]

Offical news from samsung about UK phones:

"For UK customers who have Galaxy Note7 devices, Samsung in collaboration with its partners and operators, will voluntarily replace their current device with a new one.

"UK customers who have Galaxy Note7 devices will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange. The exchange of units will begin from 19 September 2016."

I am still wondering when o2 are going to contact me about it though as they haven't a txt, email or called me yet!  Samsung are not much better having opened up a support call for more info on monday I haven't had a single piece of communication from them either.  Makes me wonder where I would stand legally right now if my phone did go bang as you'd have thought that there was a duty of care from o2 to actually contact people who got the pre-orders!

[MI5]

O2 have already said that they will contact all customers so they will be in touch with you at some point.
They are only contacting you to arrange a replacement device though, not to tell you of the risks - you already know those, so if you continue to use the device it is your responsibility.

[Cleoriff]

Official press release from Samsung here (for those who haven't seen it on the other thread)

http://www.samsung.com/uk/note7exchange/?CID=AFL-hq-mul-0813-11000279

[jonsie]

I think the Samsung statement is fairly clear.