Really not happy

[Louise119]

You can never get through to O2 on 202 it's beyond a joke they always hang up on you customer services is so poor! I need to speak to someone on this occasion for some reason mobile data has been capped even though i have data left when you try and phone they push you to the internet even though it's the Internet that's not working for me! 

[Cleoriff · Accepted solution]

@Louise119 

Various numbers in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Or social media

 Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this