on 20-02-2021 13:30
Hi,
My normal DD bill is around £10. Once, on a really busy month it has been £25. Last month, the amount taken out was £64 + !!!!! I would like to have this expalined, step by step i.e. dates and times and costs, but when ever I ask 'Aura', my info is either not available, or my question is phrased wrongly. I feel as if I'm being 'fobbed off' .
If anyone is able to tell me how I can get a break down of costs, I'd be grateful.
Thank you,
MW
on 20-02-2021 13:40
You can get a full breakdown in My O2 on the website
or
Call customer service
Numbers here
on 20-02-2021 15:01
on 20-02-2021 15:01
How to get an itemised bill here Guide: How do I get to the 'Download Bill' page?