Really bad network signal for over a year till only a month ago in Hull

[Natalied]

I am very angry with the signal recieved for over the past year in Hull, i do understand that the masts needed upgrading but both of my phones and my ipad said they had 3g but would not connect to anything and calls dropped. When i called customer services i was told it was my phones and i needed to send them away to be looked at so i would be without a phone! I pay alot with O2 and only recently since 4g has come in my phone has worked properly. Shorly compensation should be given for the service recieved?

[MI5]

If you detail all your issues in an official complaint, they will look at your case and make a decision http://www.o2.co.uk/how-to-complain

[jonsie]

I agree it's a long time to struggle with signal, I wouldn't have been happy. Make the complaint and see what they say but I would've complained long before now tbh.

[Anonymous]

Isn't this a bit of a minefield complaining about coverage - don't the mobile companies make no promises because of the numerous factors that can impact the quality of coverage.

[MI5]

Yes, they all generally cover themselves in the T&C's but for extended periods they have been known to offer goodwill gestures, although this isn't guaranteed by any means.

[jonsie]

They have been known to release people from their contracts depending on time and circumstances which is what I would have pushed for after a couple of months. Too late now the area has been upgraded but they may well offer a goodwill gesture.