Re my contract

[Wrafat12]

Hi

i am not a businessman and i been scam by a company witch name BMD AND I CAN NOT Effort my monthly billing and i would like to down grade my package from existing one what can o2 do fir me ?

[pgn · Accepted solution]

Hi @Wrafat12 - 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)