Re-conditioned phone now not working

[LB1986]

I recently purchased a second line on my account for my mum and ogt a re-conditioned Samsung S9 phone. its now 5 months old but its not broken. The phone is constantly crashing/freezing, i have done a hard reset a few times and nothing works. I dont see why i have to pay for this contract when its not working and not getting what i am paying for! Is there an option for me to exchange the phone or cancel contract? 

[MI5]

@LB1986 

Arrange a repair under warranty either with O2 or Samsung Guide: Coronavirus Community Help and Support 

[LB1986]

Thanks for your quick response however it does not  give the option or contact details to arrange a repair? and if i do then what phone am i supposed to use in the meantime? will i not have to pay my contract during this as am not paying for service thats not being provided?

[MI5]

Yes, you'll still have to pay.
Try calling Samsung https://www.samsung.com/uk/support/service-centre/

[jonsie]

Samsung normally have a quick turnaround but....