Payment for bill in pending with no confirmation and o2 now threatening me saying I haven’t paid

[11947]

I have just received the same message and my money has been paid i have tried to contacy O2 via mobile and after 1 hour waiting for a reply I have rung up. I did notice that the way O2 were asking to be paid has changed the way they accept payment

[Oxonian]

@11947 

There seem to have been quite a few examples of payments not being linked to accounts recently. You will need to contact the Payment Management Team using the details that @MI5 has provided above. 

Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.   

[MI5]

@11947 

This is missing info now the thread has been moved for some strange reason?

Anyway, you can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm