cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Double payment

fionawame22
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi i paid my phone bill earlier than it was meant to b paid but you guys still took another payment on the actual day it was due even tho I had no remaining balance on my account
Message 1 of 2
388 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151964 Posts
  • 651 Topics
  • 28871 Solutions
Registered:

@fionawame22 

The direct debit will still be taken if there was not enough time between the payment and the DD date.

Overpayments will remain as a credit for next months payment to be taken from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
386 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151964 Posts
  • 651 Topics
  • 28871 Solutions
Registered:

@fionawame22 

The direct debit will still be taken if there was not enough time between the payment and the DD date.

Overpayments will remain as a credit for next months payment to be taken from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
387 Views