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Canan1976
Level 1: Joiner
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Dear sir / madame, 

I want to go to the lowest rate that I will be outside of UK for a while. There is no condemnation on my contract , right?

 

 

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MI5
Level 94: Supreme
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Hi@Canan1976 this isn't O2 and we cannot change any account details here. However, I can tell you that you cannot downgrade your account under normal circumstances but please call O2 to have your details checked http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143417 Posts
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Registered:
Hi@Canan1976 this isn't O2 and we cannot change any account details here. However, I can tell you that you cannot downgrade your account under normal circumstances but please call O2 to have your details checked http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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Cleoriff
Level 94: Supreme
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Hi @Canan1976

You will need to speak to customer services as we have no access to your account

https://www.o2.co.uk/contactus

You won't be allowed to make a decrease in contractual obligations though

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
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You won't be able to move to a lower rate without paying your handset off and moving to sim only.

If by chance you are a member of the Armed Forces moving to an area of conflict you could suspend the account altogether whilst overseas.

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EmilieT
Former Staff
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Hi @Canan1976, I hope you found an answer to your question in the replies above, and please let us know how you're getting on with this or if you have any additional questions slight_smile

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