on 09-01-2019 03:31
Solved! Go to Solution.
09-01-2019 04:18 - edited 09-01-2019 04:30
I am sorry to hear you've been ill and are in hospital but you are not speaking to O2. This is a customer forum, which O2 do not view, and we are all customers like yourself and have no access to customer accounts.
O2 will also not email you or phone you back. You have to contact them, I'm afraid.
You need to persevere with Customer Services
and ask to speak to the Payment Management Team who are the only ones who can help you sort this out.
O2 will block a phone when bills go unpaid and the next step will be to hand your account to a debt collection agency. This is made very clear in the T&Cs you signed when taking out your contract so you need to speak to Customer Services asap to arrange a payment plan. The best time to ring is between 8-8:30am to avoid a long time on hold.
With regard to uknown charges on your phone bill please have a look here
Good luck and welcome to the forum
on 09-01-2019 07:04
You can reach the Paym Management team on 0800 902 0217. The opening times are Monday to Friday – 8am to 8pm, Saturday – 8am to 6pm and Sunday – 9am to 6pm.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-01-2019 07:59
Wishing you better health very soon.
Please follow the advice given above. If you have no satisfaction with the payment management team then pop back here and I'm sure one of our managers will be able to help sort something on your behalf.
Customer services open at 8am today and the best time to call is betweem 8-8.30am.
Best of luck to you.