on 08-06-2017 04:25
I am currently in China, Called my credit card company and my bank both 03 numbers from here,
I was charged £90 even though when I Landed i got a text saying "Use your phone as normal for £5 per day..."
I called o2 and they told me they would qeurie it and contact me within 1 week via email.
Its been more than 2 weeks, still no response from them & I have been a customer who has never missed a payment for 4 years or even contacted o2 (even though my bill has been higher than agreed every month!).
My phone is ready for an upgrade to an iphone 7+ and it will not be happening until this is resolved.
No email support & live chat tells me to go into an o2 shop, the nearest one is 5000 miles away????
Leaving o2 if someone does not get in touch with me ASAP.
08-06-2017 06:38 - edited 08-06-2017 06:43
Hi @Anonymous You need to ring customer services again. This is a community forum and no one from here will be able to answer your account based query. There is no email support for O2 but you can call from abroad with the number in this link http://www.o2.co.uk/contactus
You can also make a complaint via this route http://www.o2.co.uk/how-to-complain
Edited to add info on number charges http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
on 08-06-2017 06:43
Resolver gets good results https://www.resolver.co.uk/how-to-complain
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 08-06-2017 07:44
on 08-06-2017 10:12
ian, you need to contact complaints and log this, Customer services are wet! if you go via complaints you wioll get a responce within 5 working days and they are good and on your side!
on 08-06-2017 13:23
Hey @Anonymous Sorry to hear about this. We have sent you a PM (Private Message) to ask for a bit more info so we can help arrange a call-back for you.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
on 08-06-2017 13:26
Use the live chat on this link, they will I'm sure help with this complaint...