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Anonymous
Posts: 0

RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING

I am currently in China, Called my credit card company and my bank both 03 numbers from here, 

 

I was charged £90 even though when I Landed i got a text saying "Use your phone as normal for £5 per day..."

 

I called o2 and they told me they would qeurie it and contact me within 1 week via email.

 

Its been more than 2 weeks, still no response from them & I have been a customer who has never missed a payment for 4 years or even contacted o2 (even though my bill has been higher than agreed every month!).

 

My phone is ready for an upgrade to an iphone 7+ and it will not be happening until this is resolved. 

 

No email support & live chat tells me to go into an o2 shop, the nearest one is 5000 miles away???? 

 

Leaving o2 if someone does not get in touch with me ASAP. 

Posts: 99,058
Topics: 765
Registered: ‎14-01-2013

Re: RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING

[ Edited ]

Hi @Anonymous You need to ring customer services again. This is a community forum and no one from here will be able to answer your account based query. There is no email support for O2 but you can call from abroad with the number in this link http://www.o2.co.uk/contactus

You can also make a complaint via this route http://www.o2.co.uk/how-to-complain

Edited to add info on number charges http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

*The Game Is On*

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Posts: 115,706
Topics: 571
Solutions: 15,885
Registered: ‎04-04-2012

Re: RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING

Firstly check that you have o2 travel enabled on your account https://www.o2.co.uk/shop/international/using-phone-abroad/ and if so you may wish to escalate your issue to complaints.
Resolver gets good results https://www.resolver.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 2,174
Topics: 124
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Registered: ‎06-11-2014

Re: RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING

Yeah I'd make sure you register a complaint . Please don't just cancel your direct debit. As this will just cause you to damage your credit file. Make the payment and continue to dispute
Current Phone: Sony Xperia XZ Premium
Anonymous
Posts: 0

Re: RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING

ian, you need to contact complaints and log this, Customer services are wet! if you go via complaints you wioll get a responce within 5 working days and they are good and on your side! 

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING

Hey @Anonymous Sorry to hear about this. We have sent you a PM (Private Message) to ask for a bit more info so we can help arrange a call-back for you.

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Registered: ‎04-01-2009

Re: RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING