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REPLACEMENT PHONE WHILE PHONE BEING REPAIRED?

Anonymous
Not applicable
Title says it all really, looking at getting my iPhone repaired via 02 insurance, but do I get a replacement phone in the meantime, what type of phone will it be and do I have the same number?

Thanks
Message 1 of 16
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jonsie
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@Cleoriff wrote:

@jonsie wrote:

Unless it's an iPhone warranty should be two years. 


it is an iPhone @jonsie....so thats a bit sad...


Ah well, people will buy into this company who don't have confidence in their own products Don't know

Message 11 of 16
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Anonymous
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It's an iPhone 6, dropped it and cracked the screen. I bought it from 02 on release November 2014. Accidental Damage so assumed that I would go through insurance as I doubt Apple would cover it under their standard 12 month warranty?
Message 12 of 16
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Cleoriff
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No Apple wouldn't cover it in their warranty .It would be classed as the fault of the user....so your own insurance is probably the best bet...

Veritas Numquam Perit

Girl in a jacket
Message 13 of 16
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Anonymous
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So you don't need to worry. It's not a repair. You need make a claim for Accidental damage.

Simple as. No repairs and long time waiting. If you are insured by O2 insure,all you have to do is call customer services, they will transfer you to O2 insure and you can start your claim.

 

Edit: They will send you another Iphone ASAP.As fast as 24/48hours.:)

 

Message 14 of 16
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jonsie
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The insurance will arrange to collect the phone and inspect it. A replacement or repair will be done in a couple of days. 

Message 15 of 16
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Anonymous
Not applicable
Also the replacement will be a refurb not brand new
Message 16 of 16
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