So yesterday I got my pre-order done for my S23 Plus contract. I gave a deposit of £225 and was told by customer service that everything's fine and all I need to do now is just wait for the delivery of the phone.
However prior to this, around the 2nd of this month, I checked out and got the deposit page but left it thinking that I could come back to finish the payment later that day. £30 got taken out. A day later I tried the same again and paid the £30 but realised I made a mistake on the order (wrong data bundle) and got the deposit page so again I left it but another £30 got taken out. As I said before, a few days later I actually managed to pay the deposit and get my order done but what I was wondering is whether O2 will refund this to me automatically or do I have to do anything??
The reason I am asking is because the bank can't reverse the transaction and it is still pending but have instructed me to contact O2.
