Solved: Question about my bill

Anonymous · ‎26-09-2013

Hi,

Just wanted to clarify this before I cancel my direct debit!

I cancelled my contract earlier this month and got my final o2 bill today, and in the email it says "the balance on your account means you have nothing to pay this month", I checked through the bill on the link and it said my final bill is "-£3.04".

Does that mean I owe them that, or they owe me? I just want to know if I can cancel the debit now.

Thanks!

MI5 · ‎26-09-2013

They owe you.
Call CS and ask them to transfer it to your bank, or send you a cheque....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-09-2013

They owe you.
Call CS and ask them to transfer it to your bank, or send you a cheque....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-09-2013

Thanks a lot

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