Query bill

[Lorna3]

Hi, how do I apply a NHS discount to my account please?

I am currently being debited 2 separate amounts each month, can you confirm if this is correct?

[jonsie · Accepted solution]

Help here

Guide: O2 Open & Friends and Family discounts - How to sign up 

You have two seperate direct debits, one for the device and one for the airtime

Added together should equal your agreed tariff