Q. TEFL returns bag

[seewhatyoucando]

Are these meant to be traceable on Myo2 or are these delivered via Royal Mail

[seewhatyoucando]

Strange I’m reading here:

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

“Postal returns – look for your free returns label included in your packaging (or we can send you a new one). Then attach the label to your packaged device. For extra safety, we suggest upgrading the pre-paid postage to Special Delivery with insurance (around £7). This is optional, of course.“


During COVID seems like the worse time to NOT include this apparent returns label?? My first and second replacement order didn’t have one so o2 numerous times couldn’t issue one either several times they attempted & I ended up at Complaints doing a TEFL(?) return, whatever that means, to get it returned.

So what’s a TEFL?

And why aren’t there returns labels in dispatched items like the O2 website stipulates there is?

[seewhatyoucando]

Ah on further reading it seems the webpage is out of date

“like the Device Plan of an O2 Refresh contract”

O2 changed the Refresh terms to 3 months minimum terms and rebranded as Custom Plans.


Well done Capita.

Still makes no sense why during COVID especially you wouldn’t issue a returns label in a dispatched item ??