Putting account on hold

[Sel]

Is it possible if I can put my account on hold? as Im currently jobless due to covid-19 and I am unable to pay for my bill.

[jonsie]

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[MI5]

@Sel 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Sel]

Hi, 

I've called the number you have suggested and unfortunately, I was still unable to get my question answered. The monitor was giving me the wrong advice. Is there another number I could call? 

kind regards 

selda

[Zoek10]

Ive paid my bill and have no service still and cant get anyone on the online chat im worried im going to be cut off until this is all over 😫

[MI5]

@Sel 

All other numbers here Guide: How to find help & contact O2 

or Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823