Proof of purchase

[Webbie]

Hi, 

I purchased a Samsung Galaxy S7 FE and wanted to claim the reward from Samsung. In the page where the information is entered, it asks the invoice number of the purchase. I checked myo2 but can only see and download the bill of air time plan but not the device. There is no Documents section, no invoice number or any other way I can see the invoice. I checked the posts at the community but still couldn’t find it. 
What should I do to learn the invoice number?

Thank you. 

[MI5]

@Webbie 

You should be able to print it as a pdf file from your orders in your MyO2.

Also If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[Webbie]

Thank you for your reply. 
In the device page, I can see only the device plan, different than the air time page which I can see bill and download button. 
So, thank you for the information about the social media pages of O2. I will try to contact them. 

[MI5]

Not in here @Webbie ?

[Webbie]

[Personal details removed]

 
This is the screenshot of “Recent Orders” page. And below this image, there is only tracking situation of the order. 

[MI5]

May only work on the website page rather than app?

[Webbie]

It is the screenshot of the website. 
I wrote a message from Facebook and waiting for the reply. If they inform me, I share it here to help others, who live the same issue. 
Thank you for your help, MI5. 

[Cleoriff]

@Webbie 

When you go into My O2 (on the website) you will see this

Click on the highlighted area and all your orders and numbers will be displayed. 

[MI5]

You're welcome mate.

Good luck.