Re: Proof of purchase

AmyPick12 · ‎15-06-2020

I am needing proof of purchase for my device. I cannot get in contact with anyone. Please can you help? My phone is broken and I need it for insurance purposes

MI5 · ‎15-06-2020

@AmyPick12

Download from your recent orders in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

AmyPick12 · ‎15-06-2020

It’s not a receipt, it doesn’t have the imei number on it

MI5 · ‎15-06-2020

@AmyPick12

Then you'll need to call.

Numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎16-06-2020

Hey @AmyPick12 did you manage to get the documents you were looking for or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

AmyPick12 · ‎16-06-2020

Hi, no I didn’t get the proof of purchase and I need it ASAP for insurance

O2

Proof of purchase

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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