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Proof of identity

Anonymous
Not applicable
Been on O2 for almost 10 years at the same address using the same bank account, I applied for a new phone/contract and failed the credit check. I emailed the address provided and was told it was a typo and to apply again, which I did and it refused again! I then tried ordering through chat, refused again. Phoned O2 sales explained everything they contacted O2 referrals and asked for proof of identity, I live in Northern Ireland so offered my full UK driving license which is identical to one issued in England and was told they can't accept it. O2 have in my opinion shown a complete disregard for customer loyalty and have refused my contract for no reason other than where I am. I have never had any CCJ's, overdrafts, outstanding bills and I am in full time employment.
Thanks O2
Message 1 of 18
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Anonymous
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Just to update you all. I registered with experian and confirmed there are no issues with my credit rating. I have had several calls from O2 assuring me that they do not discriminate but when I point out to them that not accepting my licence while accepting another one not based on the information it holds but where it's issued is discrimination they huff and puff but have no reply. They cite commercial issues as there new reason but can't tell me what they are. They ask for my passport as proof of ID, I refuse to jump through another hoop for them solely because I am from Northern Ireland, . They blatantly mislead me, they stated a typo as the reason for the problem which is obviously not the case. I reckon I have paid O2 around £5000 over 10 years, probably more, topping up my phone and those of my wife and 3 kids, mostly using the same bank account I have now and living at the same address. now on the look out for a new service provider and off to raise the issue with my MP LOL

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Message 18 of 18
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17 REPLIES 17

Anonymous
Not applicable
That does seem very harsh you may want to consider making a formal complaint
Message 2 of 18
2,734 Views

Anonymous
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I asked several times to be put through to complaints dept, all they did was redirect me to sales and try to place the order, no doubt each time affecting my credit score
Message 3 of 18
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Anonymous
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I think you will have to do it by email mate here is the address
complaintreviewservice@o2.com
Message 4 of 18
2,723 Views

Anonymous
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Cheers!
Message 5 of 18
2,715 Views

Anonymous
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Your welcome good luck mate:)
Message 6 of 18
2,711 Views

Anonymous
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Tried the complaints dept, complete waste of time!
Message 7 of 18
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Anonymous
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Do you mean on the phone if so email is the way to go have used it myself and got satisfactory outcomes
Message 8 of 18
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Anonymous
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They will take up to 5 working days to respond
Message 9 of 18
2,684 Views

Anonymous
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I did email and went through chat but guess what got redirected to sales team, guy on phone yesterday said call equifax which I did and they told me as I wasn't their customer they could tell me nothing and O2 would have to sort it out. So what do O2 tell me today? Call equifax....
Message 10 of 18
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