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Proof of Purchase

CLB-
Level 2: Apprentice
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Evening Guys

I’m having problems with Apple regarding activation lock o2 provided me a pdf of a proof of purchase there now requesting the original receipt is this a realistic ask I did get the phone around 12 months ago

Thank you
Message 1 of 18
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MI5
Level 94: Supreme
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I've just checked my emails and the o2 instructions to get to your original documents are as follows:

Good news - we're just setting up your new phone. We've also added your 
documents to your My O2 account. To find them, please:

1. Login at http://www.o2.co.uk/myo2account and enter your username and 
password. 
2. Click on "View latest airtime bill"
3.Click on "View and print older bills"
4. Click on "My Documents"
5. Click on "Download Document"

Thanks,

O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 18
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adamtemp64
Level 66: Unequalled
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@MI5 As intimated before in myo2 all documents are available . 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 12 of 18
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MI5
Level 94: Supreme
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I was just providing the path to find them as it may not be obvious where to look.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 18
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CLB-
Level 2: Apprentice
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Do you know how I can find it as o2 sent me proof of purchase apparently this isn’t enough
Message 14 of 18
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MI5
Level 94: Supreme
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@CLB- wrote:
Do you know how I can find it as o2 sent me proof of purchase apparently this isn’t enough

Did you try the path suggested above @CLB- ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 18
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CLB-
Level 2: Apprentice
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Do I have to do this on a desktop?

Thank you
Message 16 of 18
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CLB-
Level 2: Apprentice
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Sorry missed that 🙈
Message 17 of 18
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MI5
Level 94: Supreme
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Yes, desktop or laptop will give you full access.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 18 of 18
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