Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Posts: 106,226
Topics: 555
Solutions: 14,021
Registered: ‎04-04-2012

Re: Proof of Purchase

I've just checked my emails and the o2 instructions to get to your original documents are as follows:

Good news - we're just setting up your new phone. We've also added your 
documents to your My O2 account. To find them, please:

1. Login at http://www.o2.co.uk/myo2account and enter your username and 
password. 
2. Click on "View latest airtime bill"
3.Click on "View and print older bills"
4. Click on "My Documents"
5. Click on "Download Document"

Thanks,

O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 16,435
Topics: 296
Kudos: 1,854
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Proof of Purchase

@MI5 As intimated before in myo2 all documents are available . 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Posts: 106,226
Topics: 555
Solutions: 14,021
Registered: ‎04-04-2012

Re: Proof of Purchase

I was just providing the path to find them as it may not be obvious where to look.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 2: Apprentice
Posts: 34
Registered: ‎28-11-2017

Re: Proof of Purchase

Do you know how I can find it as o2 sent me proof of purchase apparently this isn’t enough
Highlighted
Posts: 106,226
Topics: 555
Solutions: 14,021
Registered: ‎04-04-2012

Re: Proof of Purchase


@CLB- wrote:
Do you know how I can find it as o2 sent me proof of purchase apparently this isn’t enough

Did you try the path suggested above @CLB- ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 2: Apprentice
Posts: 34
Registered: ‎28-11-2017

Re: Proof of Purchase

Do I have to do this on a desktop?

Thank you
Highlighted
Level 2: Apprentice
Posts: 34
Registered: ‎28-11-2017

Re: Proof of Purchase

Sorry missed that 🙈
Highlighted
Posts: 106,226
Topics: 555
Solutions: 14,021
Registered: ‎04-04-2012

Re: Proof of Purchase

Yes, desktop or laptop will give you full access.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)