Promised to pay

[Dannyz]

How can I set up a promotion pay later I did it last time and paid it was all set up over the phone call to 02 but now can’t find the option to pick is their any link or page to do from on line as with cov-19 needing I phone on is a must with 3 kids pls anuyhelp

[Bambino · Accepted solution]

@Dannyz 

You need to speak to Payment Management 

You can reach the Payment Management team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

If you have no phone facility at the moment you can try calling using Skype on the number above or customer service on 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Cleoriff]

@Dannyz 

Another number for the payment management team is 0800 325 302

If you can't get through on either then try these O2 numbers

 0800 977 7337,  0800 587 4005 and 0800 090 1808

Guide: Coronavirus Community Help and Support