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Shadow · ‎01-04-2020

Had an agree to pay set up and my phones been cut off and i cant contact anyone through phone or chat any ideas

jonsie · ‎01-04-2020

O2 don't do promises.

Keep trying unfortunately to get through

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎01-04-2020

They always cut you off regardless of any payment agreements.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shadow · ‎03-04-2020

We set it up to pay today and all services would not get interrupted

gmarkj · ‎03-04-2020

You can call them using Skype.

0344 809 0202 from any other phone or you can use Skype to call 0800 032 1402

Guide on using Skype from @Bambino here Skype Guide

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎03-04-2020

Info here

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Promise to pay

Billed for airtime I’ve not used

Pac CODE

Are Black Friday SIM-only tariffs compatible with ...

Unauthorised charges

Lost SIM