Solved: Promise to pay

Samuel1 · ‎07-09-2021

I called in to the payment management team earlier today and they have set up a promise to pay for the 10th of this month as I get paid on the 9th and changed my payment date but why is all my services been disabled even though I have agreed to promise to pay on the 9th I need to use my phone as it is my only source of contact

MI5 · ‎07-09-2021

@Samuel1

The system automatically cuts off anyone with an outstanding bill.

Call them again and they should reconnect you Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-09-2021

@Samuel1

The system automatically cuts off anyone with an outstanding bill.

Call them again and they should reconnect you Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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