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Promise to pay

Samuel1
Level 1: Joiner
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I called in to the payment management team earlier today and they have set up a promise to pay for the 10th of this month as I get paid on the 9th and changed my payment date but why is all my services been disabled even though I have agreed to promise to pay on the 9th I need to use my phone as it is my only source of contact 

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MI5
Level 94: Supreme
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Registered:

@Samuel1 

The system automatically cuts off anyone with an outstanding bill.

Call them again and they should reconnect you Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@Samuel1 

The system automatically cuts off anyone with an outstanding bill.

Call them again and they should reconnect you Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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