Problems with invoice

[Anonymous]

I asked customer service severaly for correct invoice. Mostly (if ever) they sent invoices with wrong information. Once they stated that they can send invoice only for last 3 top-ups.
I wrote directly to O2 letter (not customer service) about my problems and their obligations and asked them for proper invoice for their services.

After that I received letter from customer service asking me for proofing details and after that they sent me 3 almost same invoices in 3 envelopes. In two of them there were mistakes with dates, issued years. But one of them was correct.

Then I decided to change to pay monthly, wrongly thinking that I could get correct invoces automatically. I have been able to download invoice from myO2 web, but I found out that services are again invoiced on wrong name, not correct name as I asked and received by letters  before.

So I called O2 again, they asked me to call business O2 – all right, this one I didn’t called yet, so maybe they can help me, I thought. Found O2 business chat, but that is currently unavailable, but  there is forunatelly phone number to call 0800 9 777 337. While calling I’m informed by automat, that this number doesn’t exist anymore and automat kindly told me the new number: 0844 809 0202. So again I called the new number and then finally I have been able to speak to somebody who told me, that I should send email with form to BusinessTOO@o2.com  and they change it.

I filled in a form and sent them the email:

„Hi,

After many calls and chat I have been forced to fill in this form.
Please note, that I need only change first line of my inovice  from –name1- to –name2-.

* The address is same
* The direct debit account is same
* Contact information is same
* Signing person is same.

Just please send me correct invoice as I asked you in previous 7 months.

Thank you,

-name-„

Then I received email asking me this, absolutelly ignoring what I wrote before:

Return two proofs of Business ID from the Proof of ID Required and Accepted list – these must show the new account name together with the billing address and be dated within the last 3 months ( Bank Statement is Mandatory )

I didn’t send them, because I was totally exhausted of communication with O2 and also I found out that this will not change my previous invoices. I still have had some pay&go invoices, which they accepted to issue me on correct name after 4 hour arguing with „customer service floor manager“.

After another 7 days I received text message (31.10.2013):

Thank you for your TOO application, your documents have now been received. Please allow up to 5 working days for your request to be processed.

Nothing has changed until now, of course.

What can I do?

[Anonymous]

Send a pm to Toby he will do his best to sort it for you

[perksie]

Edit by me.

[Anonymous]

Toby asked me for problem sumarize and contacts again. These PM's would take another months... I decided rather to send letter on O2 company address.

[Anonymous]

Wrote letter on O2 business address:

And received letter from call centre:

Where in my letter I requested for paper billing service? It's like a bad dream... I'll send them letter again with previous answers included.

[Bambino]

Are they going to charge you for paper billing? 

[Anonymous]

Hope not...

[Bambino]

If they're not going to charge you, then what's the problem? You'd have to print the invoice off anyway if you received them online.

Why do you say you're suffering in your signature? Are you having problems with your signal or reception?

[Toby]

Hi Travis,

I can see that you've been contacting customer service for a while. If you have a reference number for the interactions, send me a PM and I can see if anything can be done to speed this up for you.

[Anonymous]

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@Bambino wrote:

If they're not going to charge you, then what's the problem? You'd have to print the invoice off anyway if you received them online.

Why do you say you're suffering in your signature? Are you having problems with your signal or reception?

---

Tried to get my lawful VAT invoices from O2, but neighter customer service, neighter complaint service, neither businesstoo2, neither Toby did'nt help me and the whole thing is now for a year. Spent tens of hours just to get invoice.

Here I inserted invoice I already received before, although everybody keep telling me that this is not possible:

I sent this as a proof to complaint service in December but they didn't answered me since that.

[adamtemp64]

So is this for a PAYG topup not a monthly contract?