Problems with My pay monthly phone

[Anonymous]

I have to send my Samsung s5 away to be fixed on monday and as this is the first ever phone to break on me I kinda dont want it back (To many Problems).

Is there any way that o2 do a like for like kind of deal were as i can get a phone similar to it?

I don't want to pay £480 for the refresh as I've only had it since August 2014.

Any help or ideas would be appreciated.

[jonsie]

Links at the bottom

http://www.samsung.com/uk/support/category/mobile/mobiledevice/smartphone/

http://www.samsung.com/uk/info/contactus.html

[Cleoriff]

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@jonsie wrote:

One of the problems posting at 7.45am with no sleep after a night watching football and a very noisy nightclub is slowness of finger and brain and restrictive eyesight....

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I have all those problems you list. Though mine has nothing to do with football, nightclubs and no sleep...just old age

[stik]

Try following the warranty link

http://www.samsung.com/uk/support/warranty/

or u could always find a repair shop near you at

http://www.samsung.com/uk/support/servicelocation and pop into your nearest

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

One of the problems posting at 7.45am with no sleep after a night watching football and a very noisy nightclub is slowness of finger and brain and restrictive eyesight....

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I have all those problems you list. Though mine has nothing to do with football, nightclubs and no sleep...just old age

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Throw that ino the mix and you can understand the problem but I ain't no way ready to admit it...For at least 2 weeks!

[MI5]

Check your local carphonewarehouse too as they will deal with warranty repairs.

[Bambino]

All the advice given to you is good and correct. I would only add that whoever you decide to send the phone for repair to, make sure you have photographic evidence of what the phone looked like before you sent it away. Also, if you send it by post, make sure the phone is packaged well, i.e. with bubble wrap around it, and that you send it by registered post so someone signs for it at the other end.