Problems with Mobile Data?

Anonymous · ‎02-10-2017

I believe my daughter has done something to her settings on her I Phone 6 and I can't work out how to fix it. She currently can't send text or get internet access without wifi, even though her contract should allow this. I have checked all the settings and they seem correct, I have rebooted and reset factory settings but it still won't work. The only way text can send is if the mobile data is off and sending as standard text and not iMessage, the internet won't work at all, unless on our wifi....any suggestions?

MI5 · ‎02-10-2017

Is the general mobile data switch turned on?
Has she run out of data (check on your MyO2 dashboard http://www.o2.co.uk/myo2 )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎02-10-2017

Also try texting ACTIVE on to 2020, save the settings and reboot the phone.

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Marjo · ‎04-10-2017

Hello @Anonymous how is it going with the mobile data issue - did any of the suggestions above work or are you still struggling?

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