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Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Problems porting to O2 from Vodafone

Has anyone had problems porting O2 to Vodafone?

 

I bought a new iPhone with O2 on 4th May and requested my PAC from Vodafone to port my old number across on 7th May (to avoid the bank holiday weekend madness). On 9th May the port seemed to have completed as I could make calls on O2. However I soon found out I could not receive calls or texts and I called O2 customer service to try to resolve the issue.

 

At time of writing (08:30 on 21st May), after countless calls and countless promises it would be resolved the next day from a number of gurus I still have the same issue. They continously fail to contact me as promised to follow up.

 

I was told O2 have not received the RSP files from Vodafone and they were going to review with them on Friday 17th May and my service would be working that day, but it hasn't.

 

I chased O2 AGAIN on Monday 20th May and was told that the review would be today (21st May) and they would call me on my landline to confirm. I have also spoken to Vodafone who said they would transfer the files immediatley and call me back on my landline to confirm, but nothing!

 

Given the egregious service I've had so far from O2, I'm not holding my breath.

 

I moved from Vodafone because of the terrible service I've had from them also!

 

Does anyone have any advice for moving this on quickly? I need my phone working.

Anonymous
Posts: 0

Re: Problems porting to O2 from Vodafone

@EmilieT can you do something 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Problems porting to O2 from Vodafone

Welcome to the Community @VeeGee!

 

I'm sorry to hear abotu your number porting issues, and I'd gladly see if I can find out more on my end. I'll send you a Private Message shortly to get a few more details Smiley Happy

 

Thanks @Anonymous for the mention thumbsup

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Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Re: Problems porting to O2 from Vodafone

[ Edited ]

Thanks for the pointer @Anonymous. I have been in touch with Emilie and she has been involved to get me some attention. Unfortunately my issue is still unresolved and I don't hold out much hope that it will be resolved today despite promises from O2. disappointed

Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Re: Problems porting to O2 from Vodafone

Well no call back from O2.

 

i called in again and went through the same process trying to explain my problem to another service rep. He could do nothing except read the case notes which say that it should be fixed tomorrow and someone will call me.

 

It really is like Groundhog Day. I don’t see an end to this.

 

i have tried asking to speak to someone more senior in the hope that a manager will take some ownership and expedite a solution, but I’m told they cannot put me through to a manager.

 

i won’t be recommending O2 to anybody at this rate.

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Registered: ‎02-03-2019

Re: Problems porting to O2 from Vodafone

Over the past couple of weeks I know the mobile porting service has been having issues specifically over the weekend, this is not specific to O2 as all carrier's use it to port a number, try contacting Vodafone for and update specifically ask them to contact their porting support team to see if they can assist further.
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Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Posts: 101,695
Topics: 770
Registered: ‎14-01-2013

Re: Problems porting to O2 from Vodafone


@VeeGee wrote:

Well no call back from O2.

 

i called in again and went through the same process trying to explain my problem to another service rep. He could do nothing except read the case notes which say that it should be fixed tomorrow and someone will call me.

 

It really is like Groundhog Day. I don’t see an end to this.

 

i have tried asking to speak to someone more senior in the hope that a manager will take some ownership and expedite a solution, but I’m told they cannot put me through to a manager.

 

i won’t be recommending O2 to anybody at this rate.


@EmilieT?

*The Game Is On*

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Problems porting to O2 from Vodafone

@VeeGee I have just chased the gurus you talked to yesterday now and asked them to check the progress of your port and update you. 

 

@Cleoriff @Foddersin Thanks both for the support and mention Smiley Happy

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Re: Problems porting to O2 from Vodafone


@Foddersin wrote:
Over the past couple of weeks I know the mobile porting service has been having issues specifically over the weekend, this is not specific to O2 as all carrier's use it to port a number, try contacting Vodafone for and update specifically ask them to contact their porting support team to see if they can assist further.

Thanks for the input @Foddersin.  I contacted Vodafone and they said they would get their porting team to transfer the RSP files to O2 and call me back to confirm, but I've heard nothing. It took me 20 minutes to get through to them and the reason I left Vodafone was because of the poor service I experienced over the last 2 years.

Level 1: Joiner
Posts: 8
Registered: ‎21-05-2019

Re: Problems porting to O2 from Vodafone


@EmilieT wrote:

@VeeGee I have just chased the gurus you talked to yesterday now and asked them to check the progress of your port and update you. 

 

@Cleoriff @Foddersin Thanks both for the support and mention Smiley Happy


Thanks so much @EmilieT . I know you're doing your best, I hope something positive happens today.