on 11-10-2018 10:00
Moved to o2 on 9/10/, was told that my number from my previous provider would be transfered accross on 10/10 having given them a PAC code on the 9/9 when I bought the contract and phone.
Lost signal on old phone and sim on 10/10 at around midday, but still not got the correct number on my new phone. Spoke to Live Chat evening of 10/10 "there has been a technical problem, so I have refered your case to the 'back office team' expect a response within 24hrs........
annoyed is an understatement, not just becasue I need my phone for work purposes too!!
Anybody also had this problem and how quickly can it be fixed?? Any advice welcome!
Solved! Go to Solution.
on 11-10-2018 10:04
Keep rebooting your phone until it comes online.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 11-10-2018 14:36
Of you still have problems please call and speak to a customer service adviser, live chat don't know what day it is. Account issued are complex and they don't always follow through on promises. Best time to call is around 8.30am.
on 11-10-2018 15:00
Hey @wrighto I've heard back and your old number should be up and running now. If not, please drop me a message with a contact number you can be reached on so our Guru team can give you a call.
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