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Level 1: Joiner
Posts: 1
Registered: ‎07-10-2018
Accepted Solution

Problem with transferring number

Moved to o2 on 9/10/, was told that my number from my previous provider would be transfered accross on 10/10 having given them a PAC code on the 9/9 when I bought the contract and phone. 

 

Lost signal on old phone and sim on 10/10 at around midday, but still not got the correct number on my new phone. Spoke to Live Chat evening of 10/10 "there has been a technical problem, so I have refered your case to the 'back office team' expect a response within 24hrs........

 

annoyed is an understatement, not just becasue I need my phone for work purposes too!! 

 

Anybody also had this problem and how quickly can it be fixed?? Any advice welcome! 

Posts: 85,628
Topics: 522
Solutions: 10,678
Registered: ‎04-04-2012

Re: Problem with transferring number

Good luck (you'll need it) !
Keep rebooting your phone until it comes online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 65,965
Topics: 539
Solutions: 3,338
Registered: ‎04-01-2009

Re: Problem with transferring number

Of you still have problems please call and speak to a customer service adviser, live chat don't know what day it is. Account issued are complex and they don't always follow through on promises. Best time to call is around 8.30am.

https://www.o2.co.uk/contactus

Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: Problem with transferring number

Hey @wrighto I've heard back and your old number should be up and running now. If not, please drop me a message with a contact number you can be reached on so our Guru team can give you a call. 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 17-23 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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TGB
Level 1: Joiner
Posts: 1
Registered: ‎02-03-2019

Re: Problem with transferring number

I’ve just left EE after a long and happy relationship due to being offered a goid deal for my new phone with O2. On Thursday I obtained my PAC number and completed the online transfer request. It was before 5.30pm so the transfer should have taken place on Friday. 

 

Nothing happended so I contact a “guru” via Live Chat to findout what was hapoening. I was eventually told that there was no request showing on my account and that I must have completed the online form incorrectly. I am not an idiot and can complete forms - it wasn’t the most daunting of forms! It also transpires that my wife, who bought her new phone at the same time as me, had also completed her firm incorrectly as her request didn’t show either!

 

As the transfer didn’t take place I have had to request it again and, due to if being Saturday, I am told that the transfer cannof take place until next Tuesday! He new phone is of no use to me without having my number on it so I am now paying for something that I can’t use for 5 or 6 days.

 

There is obviously a fault with the O2 system if transfer requests just disappear! Great start O2! Is this a sign of things to come?

Posts: 66,868
Topics: 661
Registered: ‎14-01-2013

Re: Problem with transferring number

[ Edited ]

@TGB 

How annoying that delay must be. Smiley Frustrated

If it's not completed by Monday. I would avoud avoid live chat and speak to someone in customer services.

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 85,628
Topics: 522
Solutions: 10,678
Registered: ‎04-04-2012

Re: Problem with transferring number

The online form doesn’t seem to have been working for a while now so always advisable to actually call and speak to customer service.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)