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Problem with non-stop social sim

Anonymous
Not applicable
I have a non stop social sim that was working fine until the second time I topped it up, my texts are being charged as i send them and when I topped up, i didn't get a text telling me about my 300 texts like the first time.
I had a full inbox and deleted a few messages, could this be why?
If so how can i go back to the non stop social tarrif?
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Anonymous
Not applicable
There isn't a tariff called 'non-stop social'
What is yours actually called?
Is it 'Text and Web' that gives you 300 texts and 500megabytes, on your anniversary date, when you topped up £10 in the previous four weeks?
Message 2 of 6
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Anonymous
Not applicable
ah, yeah I forgort what the tarrif was called so i looked at the little leaflet that came with the sim, and that's what was written on there haha
but yes that's the one, are you supposed to top up exactly on the day of your anniversary? because I topped up a week before, so is that the problem?
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jonsie
Level 94: Supreme
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Registered:
You can top up any time before your anniversary date but you only get your new allowance on the actual anniversary date so if your allowance has been used before then, you will be charged at the standard rate. If you have passed that date you need to call customer service.

You can check your anniversary date:
By phone: call 4444 free and select option 2
By text: text "balance" to 20202 free
Online: if you’ve registered on My O2, go to www.o2.co.uk
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Anonymous
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ah, ok that makes a lot of sense !
I'll use the numbers you gave me to find out my anniversary date
Thanks guys! slight_smile
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perksie
Level 69: Guiding Light
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Registered:
Are you really a vampire? :mansurprised:

We could all do with a non-stop social tariff! grin
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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