on 23-06-2021 18:19
on 23-06-2021 18:24
Lots of similar queries cropping up on the forum just recently.
Can you find out what's changed at O2 and how to advise customers please.
23-06-2021 18:34 - edited 23-06-2021 18:41
23-06-2021 18:34 - edited 23-06-2021 18:41
This sounds like an issue witht the cookies that are passing your authenticated session over to the download your bill option.
What browser are you using as I cant replicate this with Edge or Chrome or chrome with different accounts ?
Use a different browser, and clear the cookies and temporary internet files as well from the browser you are using..
editied as pasted a bug comment in that was meant elsewhere..
on 23-06-2021 18:48
on 23-06-2021 18:48
on 23-06-2021 18:52
on 23-06-2021 19:01
on 24-06-2021 09:58
on 24-06-2021 09:58
Thanks for the tag @MI5 and sorry you are having this issue @Andrzej5
We are currently looking into this and will let you know once we have an update
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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on 06-07-2021 10:49
on 06-07-2021 10:49
Hi @Andrzej5 this issue has now been resolved. Would you mind checking if it's working for you again?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 07-07-2021 13:40
on 07-07-2021 13:49
on 07-07-2021 13:49
Amazing, thanks for letting us know @Andrzej5
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?