Hi,
Take or send your phone back without any further delay.
You have 7 days to return the phone to swap it out for a replacement.
After that time period your looking at a repair.
This is from 02's T&C's.
"Now that you have identified your mobile is faulty, please see below for how to return to us:
In the first 7 days: we’ll either give you a new one or your money back. (As long as you’ve got proof of purchase and all the original parts and packaging.)
After 7 days: you’ll need to take or send it back to the place where you bought it. We’ll get it fixed for you. You might have to pay in some cases (for example, if the product was damaged after you bought it), but we’ll let you know before we fix it "
Purchased from a store
You should then return your mobile to the actual store it was purchased from with your proof of purchase where your mobile will be replaced for you. For details of your nearest store please click on the 'Store Locator' link below or call 0800 224 477 free from any UK fixed landline. This will direct you to your nearest store.
Purchased via telesales
Please contact us and we will arrange a jiffy bag to be sent to you to return your mobile, following which we will replace your mobile for you.
