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Problem texting UK number from abroad using iphone 5C

Anonymous
Not applicable

on ‎05-03-2014 14:02

on ‎05-03-2014 14:02

Just wondered if anyone can help. I am a pay monthly customer trying to use my phone overseas. I have a signal with another network and wifi and have been able to message my daughter in the UK (iphone to iphone) via imessage but I can't send a text to a non-iphone person. Can anyone help please? Thanks

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MI5
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on ‎05-03-2014 14:07

on ‎05-03-2014 14:07

Is your number in the format +447xxxxxxx ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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‎05-03-2014 14:09 - edited ‎05-03-2014 14:10

‎05-03-2014 14:09 - edited ‎05-03-2014 14:10

Hi.

iMessage works over data.

If no normal texts are getting through after using the right international prefix and the foreign network has no issues then perhaps ring O2 on the abroad number or use live chat to have your account looked at.

From abroad +44 844 809 0200 > Free

Live chat is in the contact us section at the bottom of the forum page.

Another alternative is to use a local sim card if your phone is unlocked.
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jonsie
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on ‎05-03-2014 14:09

on ‎05-03-2014 14:09

Which country are you in?

 Have you tried manually selecting a different network?

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎05-03-2014 21:50

on ‎05-03-2014 21:50

Did you call to check there were no international restrictions on your account before you went?
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